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<div style=""><b style="font-weight: 700">We are currently recruiting a Team Leader for our Contact Centre operations.</b></div><div style=""><br></div><div style=""><b style="font-weight: 700">We are currently recruiting Contact Centre agents to join our team!</b></div><div style="">We are partnered with a large banking provider and are looking for individuals to provide excellent customer service in a second level of support to our client. In this role, you will handle customer enquiries by liaising with both our internal teams and our clients, providing an efficient, courteous and professional service at all times.</div><div style=""><em>This is a new client for Capillary, so we are looking for someone who is adaptable and proactive in providing feedback and suggestions on how we can drive positive changes as we launch and integrate the client base.</em></div><div style=""><br></div><div style=""><b style="font-weight: 700">Full time – 40 hours per week</b> between the hours of 08:00 – 20:00 pm EST, Monday to Sunday.</div>

Capillary Technologies United States (Dallas)

Contact Centre Agent

<div style=""><b style="font-weight: 700">We are currently recruiting a Team Leader for our Contact Centre operations.</b></div><div style=""><br></div><div style="">We are partnered with a large banking provider and are looking for an individual to manage a team and provide excellent customer service in a second level of support to our client. In this role, you will manage and supervise a team of 7 to 8 customer service executives who handle customer enquiries by liaising with both our internal teams and our clients, providing an efficient, courteous and professional service at all times. &nbsp;This will be non voice semi technical support role.</div><div style="">This is a new client for Capillary, so we are looking for someone who is adaptable and proactive in providing feedback and suggestions on how we can drive positive changes as we launch and integrate the client base.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Full time – 40 hours per week</b> between the hours of 08:00 – 20:00 pm EST, Monday to Sunday.</div>

Contact Centre Team Leader

Capillary Technologies India Pvt Ltd (Bengaluru)

NOC Engineer - intern

<ul>  <li style="">Assisting in the analysis of financial data and performance metrics.</li>  <li style="">Helping to prepare financial reports, forecasts, and variance analysis.</li>  <li style="">Supporting the budgeting and financial planning process</li>  <li style="">Generating periodic financial reports and presentations for stakeholders.</li>  <li style="">Assisting in month-end and quarter-end financial closing activities.</li>  <li style="">Collaborating with different departments (e.g., sales, operations) to provide financial insights.</li>  <li style="">Assisting in strategic decision-making by providing financial data and analysis.</li>  <li style="">Monitoring expenses, analyzing cost trends, and identifying areas for improvement.</li>  <li style="">Supporting efforts to optimize cost structures and enhance profitability.</li></ul>

Internship- business finance 

<div style="">We at <b style="font-weight: 700">Capillary Technologies India Limited</b>, are looking for the dynamic fullstack dev who can work in developing Next Generation Cloud based CRM solutions for Retail. You will be building secure, scalable multi-tenant applications that handle huge amounts of valuable retail data. At <b style="font-weight: 700">Capillary</b>, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.</div><div style="">The applications could be on web, social networks and Smartphone/tablets and they must be customizable for changing client requirements. You will be someone who thrives in a fast-paced development environment, takes ownership of products and adapts to new technologies quickly. If you are passionate enough to contribute to our product suite, we would love to talk to you.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Job Summary:</b></div><div style="">We are seeking a highly skilled and experienced full stack Tech Lead [SDE-III] &nbsp;to join our team. The ideal candidate will be responsible for leading the development of our front-end architecture, ensuring that it is scalable, reliable, and maintainable. To deliver high-quality software products, the candidate will work closely with cross-functional teams, including UI/UX designers, back-end developers, and product managers.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Key Responsibilities:</b></div><ul>  <li style="">Develop and maintain the full-stack architecture of our SASS products.</li>  <li style="">Lead the development of high-quality, responsive, and user-friendly web applications</li>  <li style="">Collaborate with UI/UX designers/PMs to ensure the design is implemented accurately based on the PRDs.</li>  <li style="">Work closely with back-end developers to ensure seamless integration with the server-side code</li>  <li style="">Develop and maintain coding standards, and code reviews, and ensure code quality</li>  <li style="">Manage and mentor a team of front-end developers, providing technical guidance, feedback, and support</li>  <li style="">Stay up-to-date with emerging trends and technologies in the front-end development space</li></ul><div style=""><b style="font-weight: 700">Job Perks</b></div><ul>  <li style="">Competitive Salary as per market standards</li>  <li style="">Flexible working hours</li>  <li style="">Chance to work with a world-class engineering team.</li></ul>

Tech Lead (SDE-3) (React/Node.js) [fullstack]

<div style=""><b style="font-weight: 700">Job Overview:</b> The Marketing Manager at Capillary Technologies is responsible for executing and optimizing marketing campaigns that drive customer engagement and business growth. This role involves managing end-to-end campaign execution, ensuring seamless execution across multiple platforms, and aligning with client goals. The ideal candidate will have strong technical and analytical skills to drive reporting, along with a deep understanding of digital marketing strategies, customer engagement, and campaign performance optimization.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Job Description:</b></div><ol>  <li style="">Oversee the setup and configuration of complex campaigns across various platforms and tools</li>  <li style="">Set up and configure campaigns using Internal tools and Loyalty platforms</li>  <li style="">Drive the on-boarding of customers with Capillary products</li>  <li style="">Utilize APIs to integrate marketing tools and streamline campaign processes.</li>  <li style="">Manage the use of ticketing tools to track and resolve campaign-related issues efficiently.</li>  <li style="">Collaborate with marketing, analytics, and product teams to develop and implement effective campaign strategies.</li>  <li style="">Oversee Campaign Design and triage rendering issues using HTML</li>  <li style="">Analyze and interpret campaign performance data using SQL to provide actionable insights.</li>  <li style="">Mentor junior team members and provide guidance on best practices in campaign execution.</li>  <li style="">Drive process improvements to enhance operational efficiency and campaign effectiveness.</li>  <li style="">Stay updated on industry trends and emerging technologies to continually refine campaign strategies.</li></ol><div style=""><b style="font-weight: 700">Requirements:</b></div><ol>  <li style="">3+ years of <u><em>experience in campaign execution </em></u>or a related field, with a proven track record of managing successful campaigns</li>  <li style="">Strong <u><em>project management skills</em></u>, with the ability to prioritize and manage multiple requirements simultaneously and ensure on-time delivery</li>  <li style="">Strong <u><em>analytical mindset and problem solving skills</em></u> to navigate across multiple teams and time-zones</li>  <li style="">Expert <u><em>knowledge of HTML</em></u> to guide teams to design campaign mailers</li>  <li style="">Basic <u><em>knowledge of APIs </em></u>and experience using them to enhance campaign functionality.</li>  <li style="">Basic <u><em>knowledge in SQL</em></u> for data analysis and reporting.</li>  <li style="">Exceptional <u><em>communication and leadership skills</em></u>, with the ability to influence cross functional teams.</li>  <li style="">Proficient in <u><em>MS Office</em></u>, including:</li></ol><ul>  <li style=""><u><em>Excel</em></u>: Data analysis, pivot tables, charts, and advanced formulas.</li>  <li style=""><u><em>Word</em></u>: Document creation, formatting, and collaboration.</li>  <li style=""><u><em>PowerPoint</em></u>: Presentation design and delivery</li></ul><div style=""><b style="font-weight: 700">Preferred Qualifications:</b></div><ol>  <li style="">Experience with marketing automation platforms and Loyalty CRM systems.</li>  <li style="">Advanced understanding of digital marketing concepts, data analysis, and performance metrics.</li>  <li style="">Bachelor’s degree in Marketing, Business/ BE / B.tech /BSc related field</li>  <li style="">Postgraduate with preferably 3-4 years of experience in customer support, account management experience or client servicing</li></ol>

Capillary Technologies LLC (Minnesota City)

Marketing Manager 

<div style=""><b style="font-weight: 700">We are currently recruiting a Contact Centre agent to join our team!</b></div><div style="">We are partnered with a large UK bank, to provide an excellent customer service to their members with packaged bank accounts. In this role, you will handle customer enquiries over the telephone and by email, providing an efficient, courteous and professional service at all times. &nbsp;</div><div style=""><br></div><div style=""><em><b style="font-weight: 700">This is a remote (work from home) position.</b></em></div><div style=""><br></div><div style=""><b style="font-weight: 700">Full time – 37.5 hours per week</b> between the hours of 0800 – 2200 Monday to Sunday (Weekend cover on a rota basis)</div><div style=""><b style="font-weight: 700">If you have the following skills or experience, then this could be the ideal role for you…</b></div><div style=""><br></div><div style=""><b style="font-weight: 700">1.</b> <b style="font-weight: 700">Customer Service</b></div><div style="">* Handle all incoming calls (customer queries/contacts) efficiently and professionally, ensuring customer satisfaction at all times and service level agreements are met.</div><div style="">* To promote the Clients goods and services as required via outbound calling for new accounts, in line with department and individual targets and service levels (not sales driven).</div><div style="">* Ensure that knowledge of products, services and procedures is comprehensive and up to date and identify areas where additional training may be required to ensure continued quality and productivity.</div><div style="">* Operate contact centre equipment and operating systems proficiently and in line with internal policies and procedures.</div><div style="">* Whilst on the telephone or when writing to a customer represent the company in a professional manner at all times, using internal guidelines, complaint documentation and expertise where necessary.</div><div style=""><br></div><div style=""><b style="font-weight: 700">2.</b> <b style="font-weight: 700">Team Working</b></div><div style="">* Achieve and maintain individual performance standards to help meet departmental objectives and organisational service level agreements.</div><div style="">* Share and discuss ideas with manager and/or colleagues about where working practices could be improved, and where practical or appropriate, assist in implementing changes</div><div style=""><br></div><div style=""><b style="font-weight: 700">3.</b> <b style="font-weight: 700">Other</b></div><div style="">* Attend and participate in monthly team briefings, training workshops and update briefings as and when required, and to prepare information and collate action points as appropriate or requested</div><div style="">* Carry out any other tasks or duties as may be set from time to time.</div><div style=""><br></div>

Capillary Technologies Europe Limited (London)

Contact Centre Agent - Remote

<h3 style="font-size: 1.17em"><b style="font-weight: 700">Job Title: Email Developer</b></h3><div style=""><b style="font-weight: 700">Location:</b> Bengaluru, India</div><div style=""><b style="font-weight: 700">Department:</b> Customer Support</div><div style=""><b style="font-weight: 700">Reports To:</b> Marketing Manager</div><div style=""><b style="font-weight: 700">Job Overview:</b> We are seeking a skilled HTML Email Developer to join our dynamic marketing team. The ideal candidate will be responsible for coding, building, and testing email communications to enhance our email marketing initiatives. This role requires a keen eye for detail, a strong understanding of HTML/CSS, and the ability to ensure consistent rendering across various email clients and devices.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Key Responsibilities</b></div><ul>  <li style="">Develop and modify responsive email templates using HTML/CSS, ensuring optimal functionality across multiple email clients and devices.<br></li>  <li style="">Collaborate with designers and marketers to create visually appealing and interactive email experiences that align with brand guidelines.<br></li>  <li style="">Set up, test, and launch complex email campaigns with dynamic content, including SMS messaging.</li>  <li style="">Perform quality assurance (QA) checks to ensure emails render correctly across browsers, email service providers (ESPs), and devices.</li>  <li style="">Troubleshoot HTML, CSS, and other performance issues to ensure consistent email rendering.</li>  <li style="">Apply best practices in email development, compliance regulations, and accessibility standards.</li>  <li style="">Analyze email performance metrics and provide recommendations for optimization.</li></ul><div style=""><b style="font-weight: 700">Requirements</b></div><ul>  <li style="">Proven experience in email development or a related field. Example work will be requested in interview.</li>  <li style="">Advanced knowledge of HTML and CSS, with proficiency in responsive email design and front-end development.<br></li>  <li style="">Experience with JavaScript, Adobe Creative Suite, and Salesforce Marketing Cloud (formerly ExactTarget) is preferred.</li>  <li style="">Working knowledge of SQL and AMPscript is a plus.</li>  <li style="">Familiarity with email marketing and marketing automation platforms, particularly Engage+</li>  <li style="">Strong attention to detail, with excellent problem-solving and troubleshooting skills.</li>  <li style="">Ability to work collaboratively in a team environment and manage multiple projects simultaneously.</li>  <li style="">Strong understanding of email rendering inconsistencies across different email clients, with a focus on resolving classic Outlook rendering issues.</li></ul><div style=""><b style="font-weight: 700">Benefits</b></div><ul>  <li style="">Competitive salary and performance-based incentives.<br></li>  <li style="">Flexible working hours and remote work options.<br></li>  <li style="">Opportunities for professional development and career advancement.</li>  <li style="">A supportive and inclusive company culture that values work-life balance.<br></li></ul><div style="">If you are passionate about email development and eager to contribute to innovative marketing campaigns, we encourage you to apply and join our team at Capillary Technologies.</div>

Email Developer

<div style="">Role Summary :</div><div style=""><br></div><div style="">As the Software Developer you will be responsible for executing technical solution, conducting feasibility study, prioritization, initiation, configuration and implementation for all project related work w.r.t. techonlogy of the given program/solution. Have the ability to effect short-term and some long-term business goals, in relation to designing and delivering processes and technology solutions. He\She should be able to understand the techinical solution/ product been cater/sold to end client and manage client prespective plus internal stakeholder management. He\She should be a self driven person and manage the end to end solution execution using diffrent tech tools/stacks.</div><div style=""><br></div><div style="">Essential Responsibilities</div><div style=""><br></div><div style="">- Design, define and execute project solution plans and revise as appropriate to meet project goals</div><div style="">- Ability to execute the projects solutions using Agile ways of working (Scurm, Kanban, DevOps etc)</div><div style="">- Organizing programs into work-streams, development of plans, identification, and management of dependencies</div><div style="">- Review, analyze and evaluate business systems and user needs. Document requirements, define techinical scope and objectives and formulate systems to parallel overall business requirement for SDLC Life cycle.</div><div style="">- Provide view in a conversation with designers, managers, owners, developers. Translate business requirements to system requirements</div><div style="">- Conducting gap analysis between current and to-be requirements Possess skills to review manual processes within Operations to drive requirement gathering and documenting the requirement.</div><div style=""><br></div><div style="">Qualifications/ Requirements</div><div style=""><br></div><div style="">- Bachelors or Masters degree in Information Systems/ Information Technology (IT)/ Science, Computer Science or related field or equivalent</div><div style=""><br></div><div style="">- Experience as Software Engineer for large/Small applications in a shared service environment</div><div style=""><br></div><div style="">- Experience on building integrations with multiple internal systems using service-oriented architecture &amp; middleware technologies</div><div style=""><br></div><div style="">- Strong analytical, problem-solving skills, &amp; clear communicator</div><div style=""><br></div><div style="">- Technical knowledge in Spring boot, Java, MySQL, Cloud, Microservices architecture, Kafka etc.&nbsp;</div><div style=""><br></div><div style="">Desired Characteristics</div><div style=""><br></div><div style="">- Prior experience working in medium to large size to project/solutions end to end independently.</div>

SDE3 Java Backend

<div style="">Capillary offers an Intelligent Customer Engagement platform to retailers and consumer businesses - managing the entire life cycle of customer data from acquisition, analysis, insights, and activations.</div><div style="">Over 300 marquee brands across 30+ countries, including Pizza Hut, VF Brands, Walmart, Al-Futtaim, KFC, Starbucks, Madura Garments, Courts and Samsung, trust Capillary to enable easy and seamless consumer experiences. With over 400 million consumers and 25,000 stores on the platform, Capillary is Asia’s leading SaaS product company. Over 500 Capillary associates across 14 global offices are continually innovating to find new ways for brands to make their consumers’ lives easier, and experiences memorable.</div><div style="">Capillary is backed by Warburg Pincus, Sequoia Capital, Norwest Venture Partners, Qualcomm Ventures, and American Express Ventures.</div><div style="">Few interesting facts about us:</div><ol>  <li style="">Our products power 250K POS terminals stores across the globe.</li>  <li style="">Our code touches 400M end customers in 35 countries.</li>  <li style="">Campaigns product has the scale of reaching out to the whole of South India's population in a few hours.</li>  <li style="">Loyalty products process transactions of ~$10B annually.</li>  <li style="">Commerce Platforms process a GMV of INR 30Crores/day.</li></ol>