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<div style="">https://docs.google.com/document/d/1cGwgZ9gvXVq_3hARypYYywfLK1xRMH7LAlOg5WYt8iQ/edit</div><div style=""><b style="font-weight: 700">About Capillary Technologies</b></div><div style="">Founded in 2012, Capillary Technologies has a presence across the United States, India, the Middle East, and Asia, in particular, South East Asia. Capillary is an end-to-end customer loyalty platform that offers a comprehensive view of consumers, and unified, cross-channel strategies that deliver a real-time omnichannel, personalized, and consistent experience for customers. Powering 100+ loyalty programs, across 30+ countries, Capillary works with 250+ brands including the likes of Tata,PUMA, Shell, Al-Futtaim, Petron, Dominoʼs, Kanmo Group, and Marks &amp; Spencer. With a massive reach of 1Bn+ consumers and processing 5Bn+ annual transactions, the company has the backing of Warburg Pincus, Sequoia Capital, Avataar Ventures, and Filter Capital. For more information, visit</div><div style="">www.capillarytech.com</div><div style=""><b style="font-weight: 700">Position - Sr. Engineering Manager</b></div><div style="">As a Sr. Engineering Manager at Capillary Technologies, you will play a pivotal role in shaping the technological landscape of our organisation. You will lead a talented team of engineers and collaborate with cross-functional stakeholders to drive innovation, ensure technical excellence, and deliver world-class products. This is an exceptional opportunity for an experienced engineering leader to impact a fast-paced and dynamic environment significantly.</div><div style=""><b style="font-weight: 700">Responsibilities:</b></div><ol>  <li style=""><b style="font-weight: 700">Strategic Leadership:</b>Collaborate with executive leadership to define and execute the technology roadmap.<br>Provide visionary leadership to the engineering team, fostering a culture of collaboration, innovation, and continuous improvement.<br>Recruit, mentor, and develop a high-performing engineering team.<br>Set clear goals and expectations for the team and ensure effective communication within the department.<br></li>  <li style=""><b style="font-weight: 700">Team Management:</b>Lead, mentor, and inspire a high-performing team of engineers, fostering a culture of innovation, collaboration, and continuous improvement.<br>Build and scale the engineering organisation to meet the demands of a rapidly growing company.<br></li>  <li style=""><b style="font-weight: 700">Product Delivery:</b>Oversee the end-to-end product development lifecycle, ensuring timely and high-quality delivery of software solutions.<br>Drive a customer-centric approach, ensuring products meet and exceed user expectations.<br></li>  <li style=""><b style="font-weight: 700">Technical Excellence:</b>Uphold and enhance engineering best practices, coding standards, and quality assurance processes.<br>Stay abreast of industry trends and emerging technologies, advocating for the adoption of innovative solutions.<br></li>  <li style=""><b style="font-weight: 700">Risk Management:</b>Identify and mitigate risks related to engineering projects, ensuring that potential challenges are addressed proactively.<br></li>  <li style=""><b style="font-weight: 700">Cross-Functional Collaboration:</b>Collaborate with product management, design, and other key stakeholders to align engineering efforts with business objectives.<br>Foster strong communication channels to facilitate cross-functional collaboration.<br></li>  <li style=""><b style="font-weight: 700">Resource Planning and Budgeting:</b>Develop and manage engineering budgets, ensuring optimal allocation of resources for project success.<br>Make data-driven decisions to optimise efficiency and productivity.<br></li></ol><div style=""><b style="font-weight: 700">Qualifications:</b></div><ul>  <li style="">Proven experience as a senior engineering leader with a track record of successfully managing and scaling engineering teams.</li>  <li style="">Strong technical background with expertise in software development methodologies, architecture, and technologies.</li>  <li style="">Excellent leadership and interpersonal skills, with the ability to inspire and motivate teams.</li>  <li style="">Demonstrated experience in driving strategic initiatives and delivering results in a fast-paced environment.</li>  <li style="">Effective communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.</li>  <li style="">Bachelors or advanced degree in computer science or a related field.</li></ul><div style="">If you are a visionary engineering leader passionate about driving innovation and delivering impactful solutions, we invite you to join Capillary Technologies and contribute to our exciting journey. Apply now to be part of a dynamic team shaping the future of technology.</div><div style=""><br></div><div style=""><em>It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Capillary Technologies. The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training. Be advised that Capillary Technologies does not extend unsolicited employment offers. Furthermore, Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.</em></div><div style="">We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.</div>

Capillary Technologies India Pvt Ltd (Bengaluru)

Sr Engineering Manager

<div style=""><b style="font-weight: 700">Key Responsibilities:</b></div><ul>  <li style="">Work closely with the technology/solutions/implementation teams to help determine the best &nbsp;technical implementation methods and reasonable execution schedule</li>  <li style="">Manage a team of engineers, help with technical design/architecture decisions/trade-offs, own estimations and tracking, code quality, planning and prioritization.</li>  <li style="">Organize and coordinate complex releases that comprise cross-functional teams and a multitude of interrelated and independent application and/or infrastructure changes.</li>  <li style="">Create, monitor, track and control project release schedules; track and report on program milestones, risks, and interdependencies.</li>  <li style="">Recommend process improvements for project management, change management, configuration management, and launch readiness; at times driving the implementation of these improvements.</li>  <li style="">Serve as the key representative in all communication, and decision-making forums/discussions (i.e. &nbsp;Release schedules UAT Reviews, Post Release Notes, etc…)</li>  <li style="">Serve as an escalation point for all issues and questions raised by internal and external customers such as solutions, delivery, customer success teams.</li>  <li style="">Prioritize day-day customer-related tasks for key clients.</li>  <li style="">Work closely with the sales team while defining the scope of work for new clients</li></ul>

Sr. Technical Project Manager

<div style=""><u><b style="font-weight: 700">The key responsibilities of a TAM include but are not limited to:</b></u>•&nbsp;</div><ul>  <li style="">Act as the primary technical contact for clients, providing expertise in deployment, configuration, and ongoing technical support for our platform.</li>  <li style="">Lead technical discussions, demonstrating platform capabilities, API integrations, and CMS functionalities. Help with troubleshooting technical and content-related issues in collaboration with content, support and engineering teams, ensuring prompt resolution and client satisfaction.</li>  <li style="">Help develop and deliver technical documentation and trainings (wherever necessary) for clients,covering both platform usage and CMS capabilities.</li>  <li style="">Identify opportunities for process improvements and feature enhancements that can further benefit the client’s experience with technical and content aspects of the platform.</li>  <li style="">Identify, action and/or provide advice on how to improve business input metrics such as NPS that drive growth and improve end customer experience.</li>  <li style="">Work with Customer Success Manager to build strong client relationships, meeting both technical and content-related needs</li>  <li style="">Initiate and prioritize projects, track business development, cross-sell, and up-sell</li>  <li style="">Engage closely with the account management, and implementation team to help determine the best technical implementation methods and reasonable execution schedules.</li>  <li style="">Drives all cadences (monthly CRM/operations review, QBR, etc.) along with Customer Success Manager</li></ul><div style=""><u><b style="font-weight: 700">Key Competencies</b></u></div><ul>  <li style=""><b style="font-weight: 700">Technical Proficiency:</b> Ability to understand and explain technical and content-related concepts.</li>  <li style=""><b style="font-weight: 700">Client Focus:</b> Commitment to enhancing client satisfaction through proactive technical and content- related support.</li>  <li style=""><b style="font-weight: 700">Stakeholder Management:</b> Excellent cross functional team management and interpersonalcommunication skills enabling effective interaction with people at all organizational levels</li>  <li style=""><b style="font-weight: 700">Goal Attainment:</b> Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.</li>  <li style=""><b style="font-weight: 700">Relationship Development:</b> Building and cultivating relationships customers, and externalstakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.</li>  <li style=""><b style="font-weight: 700">Data Analysis:</b> Analytical problem-solving ability. Uses data analysis, reporting, andforecasting to guide business decisions.</li>  <li style=""><b style="font-weight: 700">Planning</b>: Track record of developing business plans with a demonstrated ability to effectively manage multiple customers and priorities across teams in a fast-paced, deadline-driven environment.</li>  <li style="">Proactively shapes and iterates on the plan for the year, and suggests changes/improvements to the Brand teams on a periodic basis</li>  <li style="">Should have in depth knowledge of MS-office (word, excel, PPT) and able to present to CXO level in the organization</li></ul><div style=""><b style="font-weight: 700">EXPERTISE AND QUALIFICATIONS</b></div><ul>  <li style="">Bachelor's degree (Preferably Computer Science, Engineering, Information Systems, or equivalent) or MBA• Experience as a Technical Account Manager, Solutions Engineer, or similar client-facing technical role, ideally within a B2B SaaS company</li>  <li style="">A good understanding of <b style="font-weight: 700">Content Management Systems (CMS)</b></li>  <li style=""><b style="font-weight: 700">Strong knowledge of web technologies, APIs, and platform integrations</b></li>  <li style="">Familiarity with <b style="font-weight: 700">loyalty platforms or rewards programs is a plus</b></li>  <li style="">Communication and presentation skills</li>  <li style="">Self-Starter: Demonstrated ability to work in a fast-paced environment where continuous innovation is desired an ambiguity is the norm.</li>  <li style="">Territory/account management. Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value delivery, services/partner engagement, opportunity management, and negotiation.</li></ul><div style=""><em>I<br>t has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Capillary Technologies. The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training. Be advised that Capillary Technologies does not extend unsolicited employment offers. Furthermore, Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.</em></div><div style="">We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.</div>

Capillary Technologies Europe Limited (London)

Technical Account Manager

<div style=""><b style="font-weight: 700">Location:</b> Minneapolis, MN, Hybrid (2 days in office per week)</div><div style=""><br></div><div style=""><b style="font-weight: 700">Job Type:</b> Full-Time</div><div style=""><br></div><div style=""><b style="font-weight: 700">About the Role:</b> The Senior Operations &amp; Incident Analyst is a critical role responsible for leading the resolution of high-impact incidents and ensuring the stability and performance of our Hosted Services. This position requires a seasoned professional with extensive experience in incident management, a strategic mindset, and the ability to drive continuous improvement initiatives. The Senior Operations &amp; Incident Analyst will take the lead in managing severity level program issues, coordinating with cross-functional teams, and providing expert guidance on incident resolution processes and more.</div><ul>  <li style=""><b style="font-weight: 700">Leadership in Incident Management:</b>    <ul>      <li style="">Lead the incident management process for critical and high-severity incidents, ensuring timely and effective resolution.</li>      <li style="">Serve as the escalation point for complex issues, providing guidance and direction to junior analysts and other team members.</li>      <li style="">Collaborate with senior management and key stakeholders to communicate the status and impact of ongoing incidents.</li>    </ul>  </li>  <li style=""><b style="font-weight: 700">Root Cause Analysis and Preventive Action:</b>    <ul>      <li style="">Conduct in-depth root cause analysis for all high-severity incidents, identifying systemic issues and opportunities for improvement.</li>      <li style="">Develop and implement preventive measures to mitigate the recurrence of incidents, working closely with engineering, product, and customer services.</li>    </ul>  </li>  <li style=""><b style="font-weight: 700">Process Improvement and Strategy:</b>    <ul>      <li style="">Lead initiatives to enhance the incident management process, focusing on reducing resolution times, improving communication, and increasing overall service reliability.</li>      <li style="">Collaborate with the Operations Manager to develop and refine incident management strategies, aligning them with organizational goals and objectives.</li>    </ul>  </li>  <li style=""><b style="font-weight: 700">Mentorship and Team Development:</b>    <ul>      <li style="">Provide mentorship and training to junior operations analysts, fostering a culture of continuous learning and professional development.</li>      <li style="">Lead by example in managing incidents, demonstrating best practices in problem-solving, communication, and stakeholder management.</li>    </ul>  </li>  <li style=""><b style="font-weight: 700">Stakeholder Communication and Reporting:</b>    <ul>      <li style="">Ensure that all stakeholders, including Member Users, Clients, and internal teams, are kept informed throughout the incident lifecycle.</li>      <li style="">Prepare and present detailed reports on incident management performance, including trends, root causes, and recommended actions to senior leadership.</li>    </ul>  </li>  <li style=""><b style="font-weight: 700">Risk Management and Compliance:</b>    <ul>      <li style="">Identify potential risks associated with incident management processes and work proactively to mitigate them.</li>      <li style="">Ensure that all incident management activities comply with relevant industry standards, regulations, and company policies.</li>    </ul>  </li></ul>

Capillary Technologies LLC (Minnesota City)

Senior Operations & Incident Analyst

<div style="">Assist AI team with research &amp; experimentation</div>

SDE-Intern (AI Team)

<h3 style="font-size: 1.17em"><b style="font-weight: 700">About Capillary Technologies:</b></h3><div style="">At Capillary Technologies, we help some of the world’s most innovative companies create meaningful, lasting experiences between their brands and customers. Our platforms enable loyalty programs, customer engagement, and real-time operations at scale. Join us as we continue to build and maintain software that makes a difference.</div><h3 style="font-size: 1.17em"><b style="font-weight: 700">About the Internship:</b></h3><div style="">This internship is a unique opportunity to gain hands-on experience in both <b style="font-weight: 700">Software Engineering</b> and <b style="font-weight: 700">Operations Management</b>. You’ll work closely with our product engineering and operations teams to learn how modern web and mobile applications are built, deployed, and supported in a real-world, customer-facing environment.</div><h3 style="font-size: 1.17em"><b style="font-weight: 700">What You’ll Do:</b></h3><h4 style="font-size: 1em"><b style="font-weight: 700">Engineering Responsibilities</b></h4><ul>  <li style="">Collaborate with engineers to build and maintain features using <b style="font-weight: 700">React, React Native, TypeScript, and Node.js</b>.</li>  <li style="">Participate in sprint planning, code reviews, and daily standups.</li>  <li style="">Help write, test, and debug software by contributing to an existing team and working closely with experienced engineers</li>  <li style="">Learn about version control, CI/CD, and release processes in a professional setting.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">Operations Responsibilities</b></h4><ul>  <li style="">Shadow and assist in monitoring system health and application performance.</li>  <li style="">Help triage and document production incidents and coordinate with the engineering team for resolution.</li>  <li style="">Learn how root cause analysis is performed and how operational data is used to improve product reliability.</li>  <li style="">Contribute to the creation of runbooks, monitoring dashboards, and stakeholder communication templates.</li></ul><h3 style="font-size: 1.17em"><b style="font-weight: 700">Learning Opportunities:</b></h3><ul>  <li style="">Exposure to incident management processes, real-time operations, and the impact of uptime on business.</li>  <li style="">Technical mentorship in full-stack development using modern technologies.</li>  <li style="">Experience working in an agile, collaborative team environment.</li>  <li style="">Insight into how engineering and operations partner to ensure high-quality customer experiences.</li></ul><h3 style="font-size: 1.17em"><b style="font-weight: 700">Required Skills/Interests:</b></h3><ul>  <li style="">Interest in both software development and technology operations.</li>  <li style="">Fundamental knowledge of software engineering principles (especially web or mobile development).</li>  <li style="">Curiosity about system reliability, incident response, and DevOps concepts.</li>  <li style="">Strong communication and willingness to ask questions and collaborate.</li></ul><h3 style="font-size: 1.17em"><b style="font-weight: 700">Education &amp; Experience:</b></h3><ul>  <li style="">Actively pursuing a degree in Computer Science, Software Engineering, Information Systems, or a related field.</li>  <li style="">Completed at least one technical coursework or project involving software development.</li>  <li style="">Prior experience (even in class projects or personal work) with JavaScript, TypeScript, or React is a plus.</li></ul><h3 style="font-size: 1.17em"><b style="font-weight: 700">Physical Requirements:</b></h3><ul>  <li style="">Prolonged periods of sitting/standing at a desk and working on a computer.</li></ul><div style=""><b style="font-weight: 700">Compensation and Duration:</b></div><div style="">$23/hr, 24 - 40 hours per week and can extend through the school year.</div><div style=""><br></div><h3 style="font-size: 1.17em"><b style="font-weight: 700">Why Intern with Capillary Technologies?</b></h3><div style="">You’ll be part of a company that values <b style="font-weight: 700">continuous learning</b>, <b style="font-weight: 700">teamwork</b>, and <b style="font-weight: 700">real-world impact</b>. Whether you’re deploying code or helping resolve a critical system issue, your contributions will matter—and you’ll leave this internship with practical skills that are applicable to both <b style="font-weight: 700">engineering</b> and <b style="font-weight: 700">technical operations</b> roles in your future career.</div>

Software and Operations Engineering Internship

<div style="">IM Lead- will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different modules of software, Teams and follow standard procedures to escalate unresolved issues to appropriate internal departments.</div><div style="">Responsibilities</div><ul>  <li style="">Take ownership of customer issues reported and see problems through to resolution</li>  <li style="">Research, diagnose, troubleshoot and identify solutions to resolve customer issues</li>  <li style="">Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams</li>  <li style="">Provide prompt and accurate feedback to customers</li>  <li style="">Ensure proper recording and closure of all issues</li>  <li style="">Prepare accurate and timely reports</li>  <li style="">Document knowledge in the form of knowledge base tech notes and articles</li>  <li style="">Follow the SLA for issues with respect to the severity.</li></ul>

Capillary Technologies India Pvt Ltd (Mysore)

Lead Executive Incident management

<div style="">Senior Software Engineer role - already filled</div>

Senior Software Engineer, React

<div style=""><b style="font-weight: 700">Job Summary:</b> As a Senior Software Engineer (Full Stack) at Capillary Technologies, you will be instrumental in building the next generation of digital applications and services that drive meaningful experiences between our clients and their customers. You will work across the full technology stack, with a primary focus on React, Node.js, and React Native, to create seamless, scalable, and robust solutions. Your contributions will support our mission to accelerate the digital transformation of the world's most innovative companies.</div><div style=""><b style="font-weight: 700">Supervisory Responsibilities:</b></div><ul>  <li style="">None.</li></ul><div style=""><b style="font-weight: 700">Duties/Responsibilities:</b></div><ul>  <li style="">Design, develop, and maintain full-stack applications using React, Node.js, and React Native.</li>  <li style="">Oversee and implement large software features and projects, typically spanning 3-6 months.</li>  <li style="">Engage in business and/or technical problem discovery, helping to unlock new opportunities and identify innovative solutions for clients.</li>  <li style="">Lead the technical discovery process to solve complex business and/or technical challenges.</li>  <li style="">Continuously iterate on engineering approaches and processes to improve efficiency and outcomes.</li>  <li style="">Mentor and guide junior software engineers, providing technical oversight and support.</li>  <li style="">Work closely with the Product Owner to prioritize tasks and ensure alignment with business objectives.</li>  <li style="">Collaborate with cross-functional teams, including designers, strategists, and data scientists, to deliver holistic solutions to client challenges.</li>  <li style="">Interface directly with clients to communicate progress, explain technical solutions, and gather feedback.</li>  <li style="">Connect your work to the broader business strategy, contributing to the overall success of the company.</li>  <li style="">Ensure that all solutions are scalable, maintainable, and aligned with industry best practices.</li>  <li style="">Perform other related duties as assigned.</li></ul><div style=""><b style="font-weight: 700">Required Skills/Abilities:</b></div><ul>  <li style="">10-12 years of experience in full-stack development, with strong expertise in React, Node.js, and React Native.</li>  <li style="">Solid understanding of JavaScript/TypeScript and related frameworks/libraries.</li>  <li style="">Excellent knowledge of computer science principles and software engineering best practices.</li>  <li style="">Proven experience in debugging, troubleshooting, and optimizing software for performance and scalability.</li>  <li style="">Clear communication skills for reporting progress and discussing blockers.</li>  <li style="">Strong understanding of the software development lifecycle (SDLC) and Agile methodologies.</li>  <li style="">Experience in mentoring and guiding other engineers, fostering a collaborative environment.</li>  <li style="">Interpersonal skills to influence and inspire others towards project and company goals.</li>  <li style="">Strong ability to collaborate across disciplines and with diverse teams.</li>  <li style="">Familiarity with cloud services (e.g., AWS, Azure) and DevOps practices is a plus.</li></ul><div style=""><b style="font-weight: 700">Education and Experience:</b></div><ul>  <li style="">Bachelor’s Degree in Computer Science, Engineering, or a closely related field.</li>  <li style="">At least 10 to 12 years of related experience in software development, with a focus on full-stack technologies.</li>  <li style="">Equivalent combinations of education, training, and experience will be considered.</li></ul><div style="">It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Capillary Technologies. The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training. Be advised that Capillary Technologies does not extend unsolicited employment offers. Furthermore, Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.</div><div style="">We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.</div>

Software Engineer III, Full Stack

<div style="">Capillary offers an Intelligent Customer Engagement platform to retailers and consumer businesses - managing the entire life cycle of customer data from acquisition, analysis, insights, and activations.</div><div style="">Over 300 marquee brands across 30+ countries, including Pizza Hut, VF Brands, Walmart, Al-Futtaim, KFC, Starbucks, Madura Garments, Courts and Samsung, trust Capillary to enable easy and seamless consumer experiences. With over 400 million consumers and 25,000 stores on the platform, Capillary is Asia’s leading SaaS product company. Over 500 Capillary associates across 14 global offices are continually innovating to find new ways for brands to make their consumers’ lives easier, and experiences memorable.</div><div style="">Capillary is backed by Warburg Pincus, Sequoia Capital, Norwest Venture Partners, Qualcomm Ventures, and American Express Ventures.</div><div style="">Few interesting facts about us:</div><ol>  <li style="">Our products power 250K POS terminals stores across the globe.</li>  <li style="">Our code touches 400M end customers in 35 countries.</li>  <li style="">Campaigns product has the scale of reaching out to the whole of South India's population in a few hours.</li>  <li style="">Loyalty products process transactions of ~$10B annually.</li>  <li style="">Commerce Platforms process a GMV of INR 30Crores/day.</li></ol>